Introduction to Quality Management

Topics Covered in This Course:
  In Section 1 of this course you will cover these topics:
    The total quality approach to quality management.
    Quality and global competitiveness.
    Strategic management: planning and execution.
    Quality management, ethics, and corporate social responsibility.
  In Section 2 of this course you will cover these topics:
    Partnering and strategic alliances.
    Quality culture: changing hearts, minds and attitudes.
    Customer satisfaction and retention.
    Employee empowerment.
  In Section 3 of this exam you will be evaluated on below listed topics:
    Leadership and change.
    Team building and teamwork.
    Communication and interpersonal relations.
    Education and training.
  In Section 4 of this course you will cover these topics:
    Overcoming politics, negativity and conflict in the workplace.
    Iso 9000 and total quality: the relationship.
    Overview of total quality tools.
    Problem solving and decision making.
  In Section 5 of this course you will cover these topics:
    Quality function and deployment -qfd-.
    Optimizing and controlling processes through statistical process control -spc-.
    Continual improvement.
    Benchmarking.
    Just-in-time manufacturing -jit-.
    Implementing total quality management. index.