Introduction to Conflict Management

Topics Covered in This Course:
  In Section 1 of this course you will cover these topics:
    Defining negotiation and its components
  In Section 2 of this course you will cover these topics:
    Personality
    Conflict
    Negotiation style
  In Section 3 of this exam you will be evaluated on below listed topics:
    Key negotiating temperaments
    Communicating in negotiation
    A note on cultural and gender differences
    Interests and goals in negotiation
  In Section 4 of this course you will cover these topics:
    Understanding the importance of perception in negotiation
    Effects of power in negotiation
    Asserting yourself
  In Section 5 of this course you will cover these topics:
    Principles of persuasion
    Rules of negotiation and common mistakes
    The negotiation process and preparation
    Alternative styles, strategies, and techniques of negotiation
    Team negotiation
    Negotiation in leadership and public relations
    Third-party intervention
    Using your personal negotiating power
    Post-negotiation evaluation