Basics of Total Quality Management

Topics Covered in This Course:
  In Section 1 of this course you will cover these topics:
    Customer satisfaction.
    Continuous process improvement.
    Performance measures.
  In Section 2 of this course you will cover these topics:
    Benchmarking.
  In Section 3 of this exam you will be evaluated on below listed topics:
    Information technology.
    Quality management systems.
  In Section 4 of this course you will cover these topics:
    Quality function deployment -qfd-.
    Failure mode and effect analysis -fmea-.
  In Section 5 of this course you will cover these topics:
    Products liability.
    Total productivity maintenance.
    Statistical process control -spc-.
    Experimental design.
    Taguchi's quality engineering.