In Section 1 of this course you will cover these topics:
Know why service matters
Use behaviors that engage your customers
In Section 2 of this course you will cover these topics:
Apply your best listening skills
Use the telephone for good service
In Section 3 of this exam you will be evaluated on below listed topics:
Create friendly web sites and electronic communication
Recognize and deal with customer turn-offs
In Section 4 of this course you will cover these topics:
Get customer feedback
Recover the potentially lost customer
In Section 5 of this course you will cover these topics:
Exceed expectations with value
Give customers a-plus information
Exceed customer expectations with convenience and timing
Managing your time and tasks to reduce stress
Get employees to give great service
Recognizing the emerging trends in customer service
E-Learning Experience Demo
Thank you for your interest in viewing our E-Learning Experience demo. LUOA's Educational Management System is the World’s No 1 in terms of interactivity, ease and services on offer. Please provide us your details, educational area demo will follow shortly.
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E-Learning Experience Demo
Thank you for your interest in viewing our E-Learning Experience demo. LUOA's Educational Management System is the World’s No 1 in terms of interactivity, ease and services on offer. Please provide us your details, educational area demo will follow shortly.
In Section 1 of this course you will cover these topics:
